Resident Involvement

“LHT is committed to ensuring that our tenants and other customers play a central role in taking the organisation forward; helping to shape how we operate, the standards we set and how we seek to improve”
Dave Lambert
Managing Director LHT 

At LHT tenants have a major role in decision making and shaping our
services. Our Resident Involvement Team is dedicated to involving tenants to help us to develop and improve our services.

We actively encourage tenants to get involved and give us their views on housing issues, for example, repairs and maintenance, sheltered and
supported accommodation and customer services. We want to continually improve the services that we provide and the neighbourhoods in which we work.

You can choose your level of involvement, whether you come to a regular meeting or just give us your views from your armchair it doesn’t matter – we want to hear from you! It is improtant that you Get Involved in issues that interest you so we have a wide range of activities available. Please click on any of the activities to find out more:

Tenant Board Member Have you got what it takes?

Newsletter Editorial Group

Tenant Reader Group Having your say on LHT publications

Sheltered Tenant Forum

Supported Tenant Forum

Tenant Auditors Would you like to  
                           give our services a reality check?
Mystery Shoppers                       

Black and Racial Minorities Focus Groups

Resident Involvement Monitoring Group

Asset Management Panel Could you ideas improve our
                                         Repairs and Maintenance Service
Phone, E-mail and PostalSurveys 

Residents' Associations Working with local people to 
                                      improve your neighbourhood

If you would like more information please contact the Resident Involvement Team on 01928 796000 or email us. 
             
Useful Links
housingcorp.gov.uk
tpas.org.uk
communities.gov.uk